Issue - Subtitle February 2017 Blog Series in partnership with ACUMEN Published on mar 21/02/2017 - 17:46 Issue - Number 112 Articles Listening to consumers is putting consumer voice at the heart of the social enterprise model Building customer-centric cultures Interview: Dr. Consulta, improving services through customer feedback Understanding consumer choices to drive sales and repeat adoption of nutritious products How d.light creates a delightful customer experience How consumer insights can inform inclusive businesses’ decisions: cases from Business Call to Action members in Kenya and India Editor’s Choice, February 2017: financial diaries of 1,000 women and men give clear directions for shifts in financial services provision How technology enables customer-centricity for social enterprises Step into the shoes of consumers with mobile surveys Remove Customer Blind Spots to Help Enhance Your Business’s Social Impact Why listening is the core of impact measurement Maximise social value by listening to stakeholders and designing for sub-groups Supporting Entrepreneurs in Africa: The role of Philanthropic Giving and Impact Investing for Social Development Goals