Publication database

Fomento Social Banamex is the philanthropic arm of Citibanamex Mexico, and its goal is to reduce inequality in Mexico. It promotes capacity-building for social organizations to better meet the needs of marginalized communities living in poverty. Under this scheme and through its strategic partners, it has supported Unión Majomut, a cooperative of coffee farmers from Chiapas, so that it partakes in the entire value chain and earns a higher income for partner families.

Argidius Foundation supports small and mediumsized enterprises to improve the quality of life of the population living in poverty by promoting entrepreneurship ecosystems that involve strategic partners. To this end, Argidius has supported Thriive (in Guatemala), an organization that provides institutional strengthening and equipment acquisition services to small and medium-sized enterprises, under a “repay the community” model.

This publication documents the success stories of the ASEAN Inclusive Business Awards finalists and nominees from various sectors across the region. It aims to inspire companies to embrace change and innovation in their corporate culture. The case studies presented can serve as a guide for other emerging inclusive businesses.

CGAP set out to examine pathways to inclusive payment ecosystems in two Sub-Saharan African countries, Tanzania and Ghana, to learn from their experiences. While this analysis could have highlighted the experiences of any number of countries that have succeeded in developing inclusive payment ecosystems, the Tanzanian and Ghanaian experiences hold unique and complementary lessons.

What lies behind a successful customer-centric organization? This case study looks at the process by which customer centricity has evolved and has been shaped over time within AMK, a Cambodian microfinance institution (MFI). It shows the crucial role that leadership and upper management play in building and sustaining a customer-centric culture and practice. 

When Pioneer Insurance started offering insurance for low-income households in 2007, it had one distribution partner – CARD MRI. Today, after ten years, Pioneer’s joint-venture with CARD MRI - CARD Pioneer Microinsurance – works with almost 100 institutional partners, has issued more than 18 million policies in 2016, and generated Php 936 million pesos (USD 19 million) of premiums. Pioneer Microinsurance is currently one of the biggest commercial microinsurance provider in the Philippines.

Some banks have started to develop partnerships with commercial outlets, such as shops or pharmacies, who provide a set of financial services on behalf of the bank. This model has been particularly successful in Brazil, where the number of bank branches remained stable from 2002 to 2011, but the number of banking correspondents experienced a 19 per cent annual growth rate. Find out about Bradesco’s experience using its extensive network of almost 47,000 banking correspondents to sell personal accident and funeral insurance.

UAB Vie offers a highly-trusted savings product to market traders in Burkina Faso. The daily, manual transactions were proving inefficient and prone to error and fraud. It therefore decided to equip each member of its sales staff with a mobile phone to record the transactions in real time. This brief reflects on the advantages and limitations of this technology upgrade.

Financing health for low income households is a significant challenge. Naya Jeevan is trying an innovative approach: in order to make quality health services affordable to low-income workers in Pakistan, it seeks sponsors to pay the majority of the premium on behalf of workers whom they employ or have a business relationship with.

In the last few years droughts have been increasingly severe in Kenya. During 2011 alone, livestock pastoralists lost on average a third of their animals due to severe drought. The International Livestock Research Institute (ILRI) has piloted a new way to protect them – livestock insurance using satellite technology.